Terms & Conditions of Sale

Downloadable Forms

General Information

By opening an account with Noir, you acknowledge and agree to the following Terms and Conditions of sale.

Designers and Retailers

A standard account with Noir Furniture is for brick-and-mortar retail and design businesses only.

E-commerce

For our customers' benefit, strict requirements exist to become a Noir authorized E-commerce partner, including a $25,000 annual minimum. If you are an E-commerce retailer, please contact your local territory manager for more information. Noir will suspend accounts found to be selling Noir products through an E-commerce channel without a signed E-commerce agreement. Pending orders will be released once the account fully complies with Noir's E-commerce policy.

Hospitality

We do not manufacture commercial-grade products, commonly called contract furniture. However, Noir manufactures some hospitality-friendly products used in public space design projects.  To view our hospitality items, please select the hospitality filter in each category.

Website Registration

Website registration is subject to territory manager approval. Approval time is approximately 72 business hours.

Once approved, you will be able to:

  • Access pricing.
  • Submit purchase orders to your territory manager.
  • Manage and maintain wish lists.
Pricing

Prices are F.O.B. Gardena, CA, and are subject to change without notice. Pricing is not available through the Noir office.
Pricing will be provided by one of the following:
Registering on the Noir website (processing is approximately 72 hours) or
By requesting a current price list from your local territory manager.

Miscellaneous Charges

Under Minimum Fee
Orders under $350.00 incur a $75.00 fee.

Credit Card Change Fee
A $35.00 fee will apply if you request a refund in order to switch your payment to a different card. Please be certain you are paying with the correct card.

IMAP Policy

The customer will not advertise or publish a lower price or sell Authorized Noir Products at less than 8.7% off the Manufacturer's Suggested Retail Price ("MSRP") set by Noir as disclosed in the price list provided by Noir. To report any IMAP violations, please notify your local territory manager.

Orders

Order Acceptance and Confirmations

Customers must review all confirmations for errors. Errors reported to Noir after shipping may incur additional or unspecified fees from the carrier or other businesses affected by the error (such as storage fees charged by your receiving warehouse).

Orders can be submitted using the following methods:

  • Submit a purchase order to your territory manager.
  • Submit an order on Noir's website.
Order Confirmations

Order confirmations are sent by Noir only. Acknowledgments sent from your local territory manager or orders submitted through the Noir Website are not order confirmations and do not guarantee product availability, inventory, or lead times.

Backorders

Backorder lead times are approximate, not guaranteed, and subject to change. For most out-of-stock items not in transit, lead times are approximately 12 - 20 weeks and sometimes 20 - 24 weeks or longer. Lead times are our best approximation based on the information we have when confirming the order. We recommend including deadline dates on each P.O.

Ship Complete Policy

In-stock items on ship-complete orders may occasionally be allocated to other orders but do not interfere with the overall order-ready date. Orders can be split at Noir's discretion.

Modifications

Order modifications must be submitted in writing. Changes to orders after warehouse processing has begun will be assessed a 25% fee.

Cancellations

All sales are final.

Noir will cancel in-stock orders after three weeks due to non-payment or lack of written approval to ship.

Returns

Returns are by approval of Noir only.

  • Items must be returned in their original condition.
  • Restocking fee is 25%.
  • Noir will not reimburse transportation costs or storage fees under any circumstances.
Special Orders

Large quantity orders above our available inventory will constitute a Special Order.
All special orders require a 50% non-refundable deposit before production begins.
Lead times may vary depending on the quantity or item ordered.
Please contact your territory manager for additional details.

Payment

All orders require payment instructions. Payment is collected once an order is entirely in stock, excluding special order deposits.

Accepted forms of payment:

We accept the following credit cards: MC, Visa, AMEX

Checks:

* Third-party checks are not accepted.

Make checks payable to:

Noir Trading
14500 S. Broadway
Gardena, CA 90248

A.C.H. – wire transfers:

A.C.H. instructions are requested through your territory manager.

Warehouse Processing Time – Order Preparation

Order preparation begins after payment has been received and is approximately 7-10 business days. We do not offer expedited service.

Shipping

Business to Business, White Glove, FedEx, and Will Call

Noir-Organized Transport

  • Carriers are 3rd parties not affiliated with Noir Trading.
  • Noir Trading is not responsible for damages and does not reimburse freight costs under any circumstances.
  • For most shipments, freight will be added to each order when the client releases an order. In some instances, such as client-organized transport, freight costs may be collected by the carrier.

B2B Delivery
The 3rd party carriers require all delivery locations to meet the following criteria:

  • Commercial address and surrounding area must be accessible for a 53 ft trailer.
  • Loading Dock – 48" or higher
  • Staffed dock – the carrier is transport only. The driver is not responsible for unloading. The client-appointed receiving agent is required to offload. Delivery to unstaffed locations is not allowed by either approved carrier. If any issue should arise during or after delivery to an unstaffed location, Noir will not provide any assistance concerning any claim.
  • Carrier business hours: Monday-Friday, 8:00AM -5:00 PM

*Failure to meet the carrier's delivery location requirements may result in the shipment being transferred to the carrier's third-party location or returned to Noir. The carrier may assess additional fees.

Blanket Wrapped - Receiving instructions - 3rd Party Carrier's Terms

  • The receiving agent must inspect items while the carrier is present.
  • The receiving agent must note damages on the carrier's Proof of Delivery.
  • The receiving agent should refuse items damaged beyond repair and report damages immediately.

Boxed or crated items - Receiving Instructions - 3rd Party Carrier's Terms

  • Boxed, crated, or concealed items must be inspected, and the client must report the damage within 48 hours of receipt. Claims will not be honored on damages reported to Noir more than two business days after receipt.
  • The receiving agent must note External damage to the box or crate on the carrier P.O.D.

White Glove Delivery - 3rd Party Carrier's Terms

  • A scheduled appointment – 4-hour delivery window during standard hours of operation. (To avoid additional fees, the client must cancel the appointment with the carrier at least 24 hours before.)
  • Two-person delivery team, when necessary.
  • Item(s) delivered inside the home and placed in the room of choice.* • Item(s) delivered to main and second level (up or down).*
  • Item(s) unpacked and packaging debris removed.
  • Any single item less than 300 pounds.
  • 30 minutes of light assembly in the home.

The carrier may assess additional fees if the location requires more service than outlined above.

Due to site-specific issues, the location's accessibility, or other factors, the delivery team may deem a location unsafe and opt to deliver the item(s) at the threshold. Standard white glove delivery rates will apply.

White Glove Delivery - Receiving instructions

  • Refuse any item that is damaged.
  • Damage found after the carrier has completed the delivery becomes the receiving party's responsibility.
  • If a damaged item is accepted, the client may be responsible for subsequent retrieval costs.
  • Noir Trading is not responsible for freight damage.

Will Call – Client-Organized Transport

All will-call pick-up dates must be coordinated and confirmed with Noir. Please allow 7-10 business days after payment for warehouse processing.

Will Call Checklist:

  • The Noir Will Call dock is 48” + high, standard freight trucks are recommended.
  • Drivers are required to load all items.
  • Blankets are required – items are not boxed or packaged.
  • Drivers must have the P.O. number(s) or Noir's Sales Order number(s) and the bill-to-client name.
  • Drivers must inspect items before loading. Noir is not responsible for damage found after items have left the Will Call Dock.

Will Call Address:
Noir Trading
234 W. 146th Street
Gardena, CA 90248

Dock hours: 8:30 AM - 4:30 PM Monday – Friday (except holidays); Closed for lunch 12:00 – 12:30 PM

International Shipping

We can assist with freight quotes for shipments to Canada, but the client must provide their Customs broker information. The client is responsible for all international shipping arrangements. Orders can be picked up by the client or shipped to a freight forwarder in the contiguous United States; freight costs apply.

Noir Trading warrants its products against defects in materials or quality for one (1) year. Any modification, misuse, or use of unapproved cleaners to the product voids the warranty.

Warranty

Noir Trading warrants its products against defects in materials or quality for one (1) year. Any modification, misuse, or use of unapproved cleaners to the product voids the warranty.

Claims

The carrier does not report claims to Noir. Clients are responsible for reporting any issues to the carrier or Noir.

To begin a claim, forward a completed form at the top of this page with photos detailing the issue to [email protected]. Claim forms with instructions are available at the top of the Terms section. Please allow 1-2 business days for processing.

Claim Guidelines

The carrier is solely responsible for freight damage.
Claims will not be honored for damages not noted on the carrier P.O.D.
If the client organizes their carrier, the carrier accepts responsibility for all transit damage, concealed or otherwise.

  • To begin a claim, submit a completed Claim Form with accompanying photos illustrating the damage to [email protected]. Please include one overall photo and two detailed photos for each claimed item.
  • Concealed damage must be reported within 48 hours of delivery.
  • Claims for defects of materials or craftsmanship are allowed for up to one year from the date of purchase.
  • Claims for general misuse will not be honored - see recommended Cleaning and Care Instructions below.
  • Standard shipping rates will apply for replacement items sent to an address different from the original delivery. The carrier will only pick up a retrieval from the original delivery address.
  • Neither Noir nor the carrier will refund freight, storage, or receiving fees under any circumstances.
  • Noir is not responsible for disposal fees.
Repairs

Noir must approve all repair costs before proceeding with the work. Noir will reimburse for approved costs only.

Product Characteristics

Noir is a handmade line. It is common for items to vary in dimension, finish, and distressing from website photos. We cannot guarantee that units of the same item ordered at different times will match.

Product characteristics may include:

  • Wood items may include knots, gouges, or nail holes.
  • Metal items may have welding marks and variations in tone and luster.
  • Stone color, pattern, texture, or veining may differ.
  • Fabrics are hand-woven; therefore, tie-off knots are intrinsic to the design.

*For finish and fabric examples, please see the Fabrics and Finishes Tab on the Noir website, or you can order samples from your local territory manager.

Samples and Photographs

Photographs and samples are a close approximation of color and texture. Finishes may vary, sometimes significantly. Please request samples at [email protected]

Care & Cleaning

Do not place hot or damp items directly on the surface; use coasters or placemats. Most items are lightly sealed or waxed to highlight their natural character and allow for aging. Placemats and coasters are recommended to minimize the normal wear on your Noir product. Unsealed items will absorb moisture and stain or rust when exposed to moisture. Depending on the frequency of use, some items may require resealing. Consult with a furniture professional before repairing or resealing any item.

Wood – (except WEA finish)

Clean with a damp cloth. Do not use abrasives, chemical cleaners, or furniture polish to maintain or clean the item. Using any cleaner other than water may reduce the lifespan of the sealant and result in cracking, lifting, or discoloration of the stain or finish.

Wood – (WEA finish)

Lightly dust with a dry, soft cloth.

Metal

Clean with a damp cloth. Using abrasives or chemical cleaning agents may cause the sealer to deteriorate, resulting in oxidation or rust.

Stone

Clean with a damp, soft cloth. Some stone types are more absorbent and may stain more than others. Use of abrasives or chemical cleaners may result in surface scratching.

Tanned Leather

Leather can be cleaned using most leather cleaners.

Selecting a leather cleaner:

Before cleaning:

  1. Apply a small amount to a hidden area on the item.
  2. Clean the affected area if the item retains the original color after applying.
  3. If not, discontinue use.
Fabric

When a spill occurs, blot the affected area with a damp cloth.

*Applying protective chemicals may discolor fabric.

Fiber Cement

Clean with damp cloth only. Excess water may stain the material.

Glass/Crystal

Do not place hot items directly on the surface, use coasters or placemats. Clean with standard glass cleaner.