Terms & Conditions

Account & Registration

Standard NOIR accounts are available to brick-and-mortar retail and design businesses only.

E-commerce partners have additional requirements, including a $25,000 annual minimum. Please contact your local territory manager for details. Unauthorized e-commerce channels may be suspended, and pending orders may be released once compliance requirements are met.

NOIR products are not commercial-grade contract furniture, but many items are hospitality-friendly. Please use the hospitality filter to identify suitable products.

Website registration is subject to territory manager approval. Please allow approximately 72 business hours. Once approved, you may access pricing, submit purchase orders to your territory manager, and manage wish lists.

Pricing

• Prices are FOB Gardena, CA and are subject to change.
• Pricing is available through approved website registration or from a price list provided by your territory manager.
• Orders under $350 incur a $75 fee.
• A $35 credit card change fee applies when a refund is requested to switch payment to a different card.
• Customers may not advertise, publish, or sell below 8.7% off MSRP. IMAP violations should be reported to your territory manager.

Orders

Please review order confirmations carefully. Errors discovered after shipping may incur carrier, storage, or other fees.

• Orders may be submitted by purchase order to your territory manager or through the website.
• Only confirmations sent by NOIR are considered official. Rep acknowledgments and website submissions do not guarantee availability or lead time.
• Backorder lead times are approximately 12-20 weeks or 20-24+ weeks, depending on the item. We recommend including deadline dates on purchase orders.
• In-stock items on ship-complete orders may be allocated to other orders, and orders may be split at NOIR's discretion.
• Order modifications must be submitted in writing. Once warehouse processing begins, a 25% fee applies.
• All sales are final.
• NOIR may cancel in-stock orders after 3 weeks due to non-payment or lack of written approval to ship.

Returns & Special Orders

• Returns require NOIR approval.
• Returned items must be in original condition.
• Approved returns are subject to a 25% restocking fee.
• Transportation and storage fees are not reimbursed.
• Large quantity orders above available inventory are considered special orders.
• Special orders require a 50% non-refundable deposit before production begins.
• Special order lead times vary. Please contact your territory manager for details.

Payment

All orders require payment instructions. Payment is collected once the order is entirely in stock, excluding special order deposits.

• Accepted credit cards include MasterCard, Visa, and American Express.
• Third-party checks are not accepted.
• ACH and wire instructions may be requested through your territory manager.
• Order preparation begins after payment is received and takes approximately 7-10 business days. Expedited service is not available.

Shipping

NOIR-Organized Transport

Carriers are third parties and are not affiliated with Noir Trading. NOIR is not responsible for carrier damages and does not reimburse freight costs.

B2B Delivery

• Delivery requires a commercial address accessible by a 53-foot trailer.
• A 48" or higher loading dock is required.
• A staffed dock is required. Drivers are not responsible for unloading.
• Carrier business hours are Monday-Friday, 8 AM-5 PM.
• Failed delivery conditions may result in transfer to a third-party location or return to NOIR, with additional fees.

Receiving

Boxed, crated, and concealed items must be inspected promptly. Damage must be reported within 48 hours. Claims are not honored after 2 business days. External damage to boxes or crates must be noted on the carrier proof of delivery.

White Glove Delivery

• Delivery is scheduled by appointment with a 4-hour delivery window.
• Cancellations must be made at least 24 hours prior to avoid fees.
• Service includes two-person delivery when necessary, room placement, unpacking, packaging removal, and up to 30 minutes of light assembly.
• Single items must be under 300 pounds.
• Unsafe or inaccessible locations may become threshold delivery, with standard rates still applying.
• Damaged items should be refused at delivery. Damage found after completed delivery becomes the receiving party's responsibility.

Will Call

• Pickups must be coordinated and confirmed with NOIR.
• Allow 7-10 business days after payment for processing.
• A 48" or higher dock is required. Standard freight trucks are recommended.
• Drivers are required to load all items and must bring blankets. Items are not boxed or packaged.
• Drivers must provide the PO/SO and bill-to-client name.
• Drivers must inspect items before loading. NOIR is not responsible after items leave the dock.

International

NOIR can assist with freight quotes to Canada when customs broker information is provided. Clients are responsible for international arrangements. Orders may be picked up or shipped to a freight forwarder in the contiguous United States; freight costs apply.

Warranty & Claims

NOIR warrants defects in materials and quality for 1 year. Modification, misuse, or the use of unapproved cleaners voids the warranty.

To begin a claim, submit a completed claim form and photos to [email protected], or use the online submission link below.

• Carrier claims are not reported to NOIR by the carrier. Clients must report issues directly to the carrier or to NOIR.
• Carrier is solely responsible for freight damage.
• If a client organizes their own carrier, that carrier accepts responsibility for all transit damage, concealed or otherwise.
• Each claimed item requires one overall photo and two detail photos.
• Defect claims may be submitted up to 1 year from purchase.
• Misuse claims are not honored. Please reference the Clean & Care instructions.
• Replacement items shipped to a different address incur standard shipping costs.
• Freight, storage, receiving, and disposal fees are not reimbursed.
• Repair costs must be approved by NOIR before work begins. Only approved repair costs are eligible for reimbursement.

Handmade Product Variation

NOIR is a handmade line. Variation in dimension, finish, distressing, and appearance from website photography is common and expected. We cannot guarantee that units will be identical.

• Wood may include knots, gouges, nail holes, and natural movement.
• Metal may include welding marks and variations in tone or luster.
• Stone may vary in color, pattern, texture, and veining.
• Hand-woven fabrics may include tie-off knots and natural inconsistencies.

Finish and fabric examples are available through the Fabrics and Finishes tab or by requesting samples from your territory manager. Sample requests may also be sent to [email protected].

Care & Cleaning

Proper care helps preserve the finish, materials, and character of your NOIR piece.

• Do not place hot or damp items directly on surfaces. Use coasters and placemats.
• Most items are lightly sealed or waxed. Unsealed materials may absorb moisture, stain, or rust and may require resealing by a professional.
• Clean with a damp cloth only. Do not use abrasives, chemical cleaners, or furniture polish.
• Dust lightly with a dry, soft cloth.
• Metal should be cleaned with a damp cloth only. Abrasives and chemicals may cause oxidation or rust.
• Stone should be cleaned with a damp, soft cloth. Some stones absorb and stain easily.
• Leather may be cleaned with most leather cleaners, but always test a hidden area first.
• For spills, blot with a damp cloth.
• Protective chemicals may discolor fabric.
• Fabric should be cleaned with a damp cloth only. Excess water may stain the material.
• Glass may be cleaned with standard glass cleaner. Do not place hot items directly on glass surfaces.